SUPPORT ANALYST (BSC 3)
Company: Cloud Analytics Technologies LLC
Location: San Francisco
Posted on: October 23, 2024
Job Description:
Local Candidates Preferred. Non-local candidates must be willing
to pay for your own interview travel expenses and relocation
costs.
Please read the following job description thoroughly to ensure you
are the right fit for this role before applying.
Job DescriptionRole: Support Analyst (BSC 3)Duration: 12
monthsDescription:Word, Advanced PC Skills (Excel, MS Outlook,
SharePoint)REQUIRED SKILLS: Bachelor's degree or equivalent plus 2+
years work experience on a project team, ideally with a financial
institution.
- Self-starter and able to work independently while at the same
time, be a team player and collaborate with technology and business
teams and interact with end-users to meet critical timelines.
- Strong verbal and written communications skills, strong
analytical skills, and understand data.
- Comfortable working with and training internal customers, call
centers, and technical teams.
- Understand and interpret requirements while researching issues
to provide resolutions to users.
- Must have excellent organizational skills, be detail-oriented,
customer focused and excited about working under tight deadlines in
a fast-paced, agile development environment.Primary
Responsibilities:
- Provide first and second level user support for a customer due
diligence tool.
- Manage and resolve all issues escalated by users and first
level support in a timely manner.
- Communicate with the user community to understand and resolve
issues.
- Monitor shared e-mail inbox and ticket escalations.
- Partner with other teams (Support Call Centers, Quality
Assurance, Technology) to provide positive user experience.
- Understand use cases/stories and related business
requirements.
- Analyze trends and produce management reports.
- Assist in the development of training materials for end users,
support call centers, etc.DESIRED SKILLS:
- Prior call center or user support experience.
- Familiarity with HP Quality Center or Application Lifecycle
Management.
- Ability to read, understand, and update business
requirements.
- Business analyst experience (gathering user feedback, working
on requirements, providing application support, etc.) on a project
team.Equal Opportunity EmployerCloud Big Data Technologies is an
equal opportunity employer inclusive of female, minority,
disability and veterans, (M/F/D/V). Hiring, promotion, transfer,
compensation, benefits, discipline, termination and all other
employment decisions are made without regard to race, color,
religion, sex, sexual orientation, gender identity, age,
disability, national origin, citizenship/immigration status,
veteran status or any other protected status. Cloud Big Data
Technologies will not make any posting or employment decision that
does not comply with applicable laws relating to labor and
employment, equal opportunity, employment eligibility requirements
or related matters. Nor will Cloud Big Data Technologies require in
a posting or otherwise U.S. citizenship or lawful permanent
residency in the U.S. as a condition of employment except as
necessary to comply with law, regulation, executive order, or
federal, state, or local government contract.
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Keywords: Cloud Analytics Technologies LLC, Fairfield , SUPPORT ANALYST (BSC 3), Professions , San Francisco, California
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